Neuron is an enterprise learning and training platform operated by Experia Systems ("Experia", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of the Neuron website at learnwithneuron.online, the learning platform, and any related services (together, the "Service").
By accessing or using the Service — or by accepting an account provided to you — you agree to be bound by these Terms. If you do not agree, you must not use the Service. If you use the Service on behalf of an organisation, you confirm that you are authorised to bind that organisation to these Terms.
The Service is intended for use by businesses and their personnel in a workplace context, and for adults aged 18 or older. To use the Service you must register for or be provided with an account. You agree to provide accurate, current, and complete information and to keep it up to date.
Where your employer or another organisation provides you with access, that organisation is the Customer and account holder. The Customer is responsible for managing user access, configuring the Service, and the lawfulness of the Customer Content it provides. The Customer may add or remove users, assign training, and access reporting relating to its users. Your use may also be subject to your organisation's own policies.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Where single sign-on (SSO) is used, you must comply with your identity provider's security requirements. Notify us promptly at [email protected] if you suspect any unauthorised use of your account. You must not share your credentials or allow others to access the Service using your account.
You agree not to, and not to permit others to:
The Service, including its software, design, and all Content provided by Experia, is owned by Experia or its licensors and is protected by intellectual property laws. Except for the limited licence granted below, no right, title, or interest in the Service or Content is transferred to you. "Neuron", "Experia Systems", and associated logos are trademarks of Experia and may not be used without our prior written permission.
Subject to these Terms and any applicable subscription, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service and its Content for your internal training purposes only. You may not sublicense, sell, rent, lease, distribute, modify, reverse engineer, or create derivative works from the Service or Content, except to the extent such restriction is prohibited by law.
Assessment outcomes and completion status are determined by the rules configured for each course, such as a pass mark. Certificates issued through the Service confirm completion of the relevant training within the platform; they are recorded to the learner's profile. We do not warrant that any certificate constitutes an accredited or externally recognised qualification unless expressly stated. You must not falsify, manipulate, or misrepresent any assessment result or certificate.
As between the parties, the Customer retains ownership of its Customer Content. The Customer grants Experia a licence to host, process, and display Customer Content as necessary to provide the Service. The Customer is responsible for ensuring it has the rights and lawful basis to provide Customer Content and for its accuracy and legality.
Where Experia is engaged to design and build bespoke training content, ownership and usage rights for that content will be set out in the applicable order or agreement. Unless agreed otherwise, Experia retains ownership of its pre-existing materials, tools, and methodologies.
The Service may integrate with or link to third-party services, such as identity providers for SSO. We are not responsible for third-party services and your use of them is governed by their own terms. The platform is built on open, industry-standard learning technologies.
We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance, and we may modify, suspend, or discontinue features of the Service from time to time. Where reasonably practicable, we will give advance notice of material changes that adversely affect Customers.
Access to the Service by a Customer is subject to the fees and billing terms set out in the applicable order, quote, or subscription agreement between Experia and the Customer. Unless stated otherwise, fees are exclusive of VAT and other applicable taxes. Individual learners who access the Service through a Customer are not charged directly by Experia.
Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). Where we process personal information on behalf of a Customer, we do so as an operator under the Customer's instructions.
To the maximum extent permitted by law, the Service and Content are provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will meet your requirements, or that Content is accurate, complete, or current. Nothing in these Terms excludes any rights you have under the Consumer Protection Act or other law that cannot lawfully be excluded.
To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to the Service. Our total aggregate liability arising out of or relating to the Service will not exceed the fees paid for the Service in the twelve (12) months preceding the event giving rise to the claim. These limitations do not apply to liability that cannot be limited or excluded under applicable law.
You (and, where applicable, the Customer) agree to indemnify and hold Experia harmless from any claims, damages, losses, and reasonable costs arising from your breach of these Terms, your misuse of the Service, or Customer Content provided by or on behalf of the Customer, except to the extent caused by Experia's own breach or negligence.
We may suspend or terminate your access to the Service if you breach these Terms, if required by law, or to protect the Service or other users. A Customer's right to access the Service ends in accordance with its subscription or agreement. On termination, your right to use the Service ceases. Provisions that by their nature should survive termination — including intellectual property, disclaimers, liability, indemnity, and governing law — will survive.
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
These Terms are governed by the laws of the Republic of South Africa. You agree to the non-exclusive jurisdiction of the South African courts in respect of any dispute arising out of or relating to these Terms or the Service. The parties will attempt in good faith to resolve any dispute before resorting to litigation.
For any question about these Terms, contact us at:
Experia Systems — Neuron
Registration number: [company registration number]
Registered address: [registered physical address], South Africa
Email: [email protected]